What information do we collect?
When you use our website, we may collect:
- Your name, phone number and email address when you submit an
- Property preferences and requirements provided through enquiry
- Information submitted through appraisal requests, rental applications, maintenance requests or contact forms.
- Information relating to properties you enquire
- IP addresses, browser type, operating system and website usage
- Information collected through cookies and website analytics
Why do we collect this information?
We collect information to:
- Respond to enquiries and provide requested
- Arrange property
- Provide sales, leasing and property management
- Conduct rental application
- Provide maintenance and tenancy
- Improve our website and user
- Send marketing communications where permitted by
- Comply with legal, regulatory and AML/CTF
Automated Decision Making (ADM)
Point & Bay Property does not currently use Automated Decision Making processes that make decisions which significantly affect the rights or interests of individuals without human involvement.
Any decisions relating to tenancy applications, property sales, leasing, property management or client services are reviewed and assessed by appropriately authorised staff.
Overseas Disclosure
We may disclose, store or process personal information using third-party software providers, cloud storage providers and technology platforms located in Australia and overseas.
These providers may include:
- Microsoft 365
- SharePoint
- Property Tree
- com.au
- Domain
- Ignite
- Agentbox
- TICA
- Docusign
- REI Live Forms
- REI Vault
- Cloud-based marketing, communications and document management providers
Information may be processed or stored in Australia, New Zealand, the United States, Singapore or other jurisdictions utilised by our service providers from time to time.
While we take reasonable steps to ensure personal information is protected, some overseas jurisdictions may not provide privacy protections equivalent to the Australian Privacy Principles.
Cookies
Our website uses cookies and similar technologies to:
- Monitor website traffic and
- Improve website functionality and user
- Analyse visitor behaviour through website analytics
- Remember user preferences and
- Assist with online marketing and advertising
Users may disable cookies through their browser settings; however, some website functions may not operate correctly.